Collections Specialist - Customer Care & Solutions

Regional Finance (Regional Management Corp.); Plano (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Regional Finance (Regional Management Corp.) in Plano, TX is seeking a Collections Specialist to manage outbound and inbound calls, determine best resolution methods, and resolve delinquency with strong customer service. You will document interactions, perform math-based evaluations, and adhere to policies.

Ideal candidates have 2+ years in collections, with bilingual abilities preferred. Proficiency in MS Office and clear communication are essential, as is handling sensitive financial

Qualifications

• 2+ years of collections experience.
• Bi-lingual (preferred).
• Proficient in MS Office and basic data entry.

Responsibilities

• Handle outbound and inbound calls to determine best loan resolution methods and resolve delinquency.
• Provide accurate responses to servicing questions and concerns.
• Input data and verify information to process electronic payments.
• Cross-sell/up-sell opportunities and explain products/services to customers.
• Document each customer interaction in the servicing system and ensure accuracy.

Skills

MS Office

Customer service

Problem solving

Verbal and written communication

Data entry

Job description

Regional Finance (Regional Management Corp.) in Plano, TX is seeking a Collections Specialist to manage outbound and inbound calls, determine best resolution methods, and resolve delinquency with strong customer service. You will document interactions, perform math-based evaluations, and adhere to policies.

Ideal candidates have 2+ years in collections, with bilingual abilities preferred. Proficiency in MS Office and clear communication are essential, as is handling sensitive financial