Collections Specialist - Hybrid with Growth & Impact

Reprise Financial; Irving (TX); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) with Safe Harbor Match

Paid time off & floating holidays

Paid parental leave

Monthly incentive bonus

Technology stipend

Job summary

Reprise Financial is seeking a Collections Specialist to manage delinquent accounts, negotiate payment plans, and modify loans as needed. The role emphasizes timely debt resolution, accurate record-keeping, and delivering excellent customer service in a hybrid environment.

Located in Irving, TX, the position starts with onsite training and moves to home-based work with monthly onsite days. A monthly incentive bonus is available in addition to base compensation.

Qualifications

• Knowledge of billing procedures and collection techniques (e.g., skip tracing).
• Knowledge of collection practices and related regulations preferred.
• 1+ years of customer service or call center experience required.
• Experience in financial services, lending or payments preferred.
• High school diploma or equivalent.

Responsibilities

• Monitors and contacts customers with outstanding debts.
• Reviews payment options, extensions, and loan modifications to bring accounts to active status.
• Process payments and assist with setting up recurring or single payments.
• Answer questions related to account maintenance (balances, payments, address changes).
• Encourage timely debt payments and maintain account records in the core system.
• Report on collection activity and account status; research discrepancies.

Skills

Billing procedures

Collection techniques

Regulations knowledge

Customer service

Bi-Lingual Spanish

Education

High school diploma or equivalent

Job description

Reprise Financial is seeking a Collections Specialist to manage delinquent accounts, negotiate payment plans, and modify loans as needed. The role emphasizes timely debt resolution, accurate record-keeping, and delivering excellent customer service in a hybrid environment.

Located in Irving, TX, the position starts with onsite training and moves to home-based work with monthly onsite days. A monthly incentive bonus is available in addition to base compensation.