Client Service Coordinator

HairClub For Men, Ltd.; Lexington (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan with company-m"

Paid vacation days and holidays

Tuition reimbursement

Company-paid training

Job summary

HairClub is seeking a front desk associate to greet clients and manage scheduling for hair loss treatments in a welcoming environment. You will interact with clients and visitors, entering transactions and assisting with service coordination to ensure a smooth experience.

Ideal candidates have at least one year of high-paced guest service experience, are proficient with POS systems, and can communicate professionally while maintaining strong organizational skills.

Qualifications

• At least one year of high-paced guest service experience.
• POS system or other business software experience.
• Communicate professionally and timely with all persons in the company.
• Utilize superior organizational and time management skills.
• Able to work under time constraints and pressure.

Responsibilities

• Greets all clients & visitors promptly with a smile and positive attitude.
• Answers incoming calls promptly and professionally and directs calls to staff.
• Accurately enters client transactions by selecting the correct performers, service/product codes, and tenders.
• Manages scheduling activities including advance booking, wait times, optimize schedule, service accuracy, appointment ticket accuracy, and confirmations.
• Supports the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add-on sales, and various administrative duties.
• Performs other reasonable duties as assigned.

Skills

Guest service

POS system

Communication

Time management

Professional image

Independent work

Tools

POS system

Job description

Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our hair loss solutions.

New management believes in the power of hair and how it makes people feel happy, secure, and confident. HairClub offers an array of hair loss treatments for all hair types and stages of hair loss. Our solutions are tailored to perfectly meet the needs of our clients.

Interact with clients, potential clients, and visitors to create a welcoming environment and facilitate client scheduling. If you are an energetic, dynamic, and compassionate individual, this job is for YOU! You will get to know the clients and help them through their hair loss journey.

This is not your typical front desk job. You’ll have the ability to truly make a difference in someone’s life and help our clients put hair loss in their control to regain their confidence.

MAJOR RESPONSIBLITIES

• Greets all clients & visitors, promptly with a smile, portrays a positive attitude, and assist with all reasonable requests
• Answers incoming calls promptly and professionally, provides accurate and appropriate information and directs calls to other staff members while minimizing impact on present clients
• Accurately enters all client transactions by selecting the correct performers, service/product codes, and tenders
• Actively manages scheduling activities including advance booking, wait times, optimize schedule, service accuracy, appointment ticket accuracy, and appointment confirmations
• Supports the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add-on sales, and various administrative duties

Perform other reasonable duties as assigned

QUALIFICATIONS

• At least one (1) year previous high-paced guest service experience
• Point of sale system or other business software experience
• Communicate professionally and timely with all persons in the Company
• Utilize superior organizational and time management skills
• Able to work under time constraints and pressure
• Work independently and self-motivated
• Professional image

Benefits

• It’s fun to help people feel good about themselves.
• User-friendly electronic salon scheduling software to schedule appointments seamlessly and keep you organized.
• Paid vacation days, paid holidays, and personal days starting the day you are hired!
• Comprehensive health benefits (medical, dental, life insurance and more).
• A 401(k)-retirement savings plan with company match after one year!
• Tuition reimbursement after one year!
• Company-paid training when you are hired and throughout your career with HairClub.

HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

Qualifications

Skills

Required

Professional image

Novice

Preferred

Novice

Behaviors

Required

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Required

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.