Case Worker/ Administrative Assistant

KrocQuincy; Iowa City (IA); On-site; USD 33,000 - 40,000; Full time

Job summary

The Salvation Army in Iowa City is hiring for a full-time front-desk/field support role. You will perform intake interviews, assess client needs, counsel on resources, and maintain confidential files with referrals to partner services.

Responsibilities include processing referrals, assisting with program enrollment, and generating routine reports while ensuring accurate records and responsive communication with clients and community partners.

Qualifications

• High School Diploma or GED required.
• Associates Degree in Human Services preferred.
• 1–3 years in social services or not-for-profit environment preferred.

Responsibilities

• Conduct intake interviews and assess level of need.
• Counsel clients on available resources and explain rights and confidentiality.
• Maintain confidential files and prepare referral materials.
• Enroll clients in Salvation Army programs and coordinate with partner agencies.
• Prepare statistics and reports for program oversight.

Skills

Communication

MS Word & Excel

Data entry

Confidentiality

Multitasking

Education

High School Diploma or GED

Associate degree in Human Services (preferred)

Tools

Web-based payroll system

Job description

***Full- Time Monday- Friday 8:30 A.M.- 4:30 P.M. Pay Range: $16.00-$19.00 Per Hour***

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose: Provides case management utilizing The Salvation Army’s Pathway of Hope philosophy. Under the supervision of the Corps Officer, works in partnership with clients and other community partners to provide needed services.

Essential Duties and Responsibilities:

• Complete intake interviews with clients requesting material assistance and determine level of need as well as document need, situation, and assistance provided.
• Counsel clients on available resources; explain procedures, rights, responsibilities and confidentiality.
• Maintain accurate, confidential and detailed management files and referral materials.
• As appropriate, enroll clients in appropriate Salvation Army programs or initiatives, and provide related coordinated and collaborative services with area social service agencies.
• Complete Salvation Army statistics and maintain documents and other reporting requirements.
• Responsible for maintaining inventory for material assistance; ordering supplies, and stocking inventory.
• Educate and coordinate with community agencies about Salvation Army Social Services activities.
• Make referrals for clients requesting services unavailable at The Salvation Army.
• Maintain appropriate and consistent daily/weekly hours of operation of The Salvation Army office.
• Responsible for answering phones, emails and other correspondence
• Make bank deposits and scan invoices/deposit slips to DHQ accounting center.
• Asst with holiday and special programs.
• Driving is an essential function of this role.
• All other duties as assigned.

Supervisory Responsibilities: Supervision of volunteers.

Education and/or Experience: H igh School Diploma or General Education Degree (GED) required. Preferred Associates Degree in Human Services Field. 1-3 years of experience in a social service and/or not-for-profit environment is preferred.

Qualifications: The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position.

• Ability to be flexible and able to work on multiple projects or tasks simultaneously
• Basic computer skills with ability to access payroll, timekeeping and personal data via a web-based system.
• Intermediate Microsoft Word and Excel skills, and the ability to access data systems via a web-based system.
• Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
• Good communication skills both written and spoken, and ability to maintain effective working relationships.
• Demonstrated ability to handle confidential matters
• Attention to detail and creative problem-solving skills.

Other Qualifications: Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Certificates, Licenses, Registrations: Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include good speaking, hearing and vision ability and excellent manual dexterity. Ability to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate office equipment. May need to climb, balance. Kneel, crouch or crawl. This position will be required the ability to lift and/or move more than 50 pounds occasionally.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job – an office environment and while performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Additional Information

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

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