Case Worker/ Administrative Assistant

The Salvation Army USA Central Territory; Iowa City (IA); On-site; USD 22,000 - 26,000; Full time

Job summary

The Salvation Army USA Central Territory in Iowa City seeks a Full-time Case Management Assistant to provide intake interviews, client counseling, and coordinated services with community partners. You will maintain accurate records and contribute to program enrollment and reporting.

Responsibilities include documenting client needs, guiding access to Salvation Army resources, and ensuring daily operations, phone and email communications, and filing are completed efficiently.

Qualifications

• High School Diploma or GED required.
• Associates Degree in Human Services preferred.
• 1-3 years of experience in a social service and/or not-for-profit environment preferred.

Responsibilities

• Conduct intake interviews to assess eligibility and document needs and services.
• Counsel clients on available resources and explain procedures, rights and confidentiality.
• Maintain confidential, accurate client files and referrals.
• Enroll clients in Salvation Army programs and coordinate with community agencies.
• Complete required Salvation Army statistics and reporting.

Skills

Communication skills

Independent judgement

Attention to detail

Administrative skills

Computer skills

Microsoft Word & Excel

Flexibility

Confidentiality

Education

High School Diploma or GED

Associates Degree in Human Services

Tools

Payroll software

Timekeeping system

Web-based data systems

Job description

***Full- Time Monday- Friday 8:30 A.M.- 4:30 P.M. Pay Range: $16.00-$19.00 Per Hour***

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose:

Provides case management utilizing The Salvation Army's Pathway of Hope philosophy. Under the supervision of the Corps Officer, works in partnership with clients and other community partners to provide needed services.

Essential Duties and Responsibilities:

• Complete intake interviews with clients requesting material assistance and determine level of need as well as document need, situation, and assistance provided.
• Counsel clients on available resources; explain procedures, rights, responsibilities and confidentiality.
• Maintain accurate, confidential and detailed management files and referral materials.
• As appropriate, enroll clients in appropriate Salvation Army programs or initiatives, and provide related coordinated and collaborative services with area social service agencies.
• Complete Salvation Army statistics and maintain documents and other reporting requirements.

• Responsible for maintaining inventory for material assistance; ordering supplies, and stocking inventory.
• Educate and coordinate with community agencies about Salvation Army Social Services activities.

• Make referrals for clients requesting services unavailable at The Salvation Army.
• Maintain appropriate and consistent daily/weekly hours of operation of The Salvation Army office.
• Responsible for answering phones, emails and other correspondence
• Make bank deposits and scan invoices/deposit slips to DHQ accounting center.
• Asst with holiday and special programs.

• Driving is an essential function of this role.
• All other duties as assigned.

Supervisory Responsibilities:

Supervision of volunteers.

Education and/or Experience:

High School Diploma or General Education Degree (GED) required. Preferred Associates Degree in Human Services Field. 1-3 years of experience in a social service and/or not-for-profit environment is preferred.

Qualifications:

• Ability to be flexible and able to work on multiple projects or tasks simultaneously
• Basic computer skills with ability to access payroll, timekeeping and personal data via a web-based system.
• Intermediate Microsoft Word and Excel skills, and the ability to access data systems via a web-based system.
• Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
• Good communication skills both written and spoken, and ability to maintain effective working relationships.
• Demonstrated ability to handle confidential matters
• Attention to detail and creative problem-solving skills.
• Strong independent judgement.

Other Qualifications:

Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Certificates, Licenses, Registrations:

Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include good speaking, hearing and vision ability and excellent manual dexterity. Ability to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate office equipment. May need to climb, balance. Kneel, crouch or crawl. This position will be required the ability to lift and/or move more than 50 pounds occasionally.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job - an office environment and while performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.