Impactful Bilingual Customer Support & AR Specialist

Obvio; San Carlos (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Obvio, a Silicon Valley startup, is seeking a Customer Support Representative to be the friendly voice for people with questions about traffic tickets, violations, and payments.

You’ll handle inquiries, provide clear guidance, and de-escalate situations, while also supporting accounts receivable and maintaining accurate records.

Fluency in Spanish and the ability to work 8am–5pm are required, with a collaborative team on a mission to make roads safer.

Qualifications

• 2+ years in customer support or direct consumer communication.
• Experience with transactions, accounts receivable, and payment tracking.
• Excellent verbal and written communication skills.
• Strong multitasking, organization, and problem-solving abilities.
• Quick to learn new tools and technologies.
• Fluent in Spanish (required).

Responsibilities

• Be the first point of contact for questions about tickets, violations, and payments.
• Deliver clear, compassionate support and de-escalate challenging situations.
• Accurately track inbound payments (online, cashier’s checks, money orders).
• Collaborate with internal teams to resolve complex cases.
• Maintain detailed records and uphold data accuracy.

Skills

Customer support

Accounts receivable

Payment tracking

Verbal communication

Spanish fluency

Job description

Obvio, a Silicon Valley startup, is seeking a Customer Support Representative to be the friendly voice for people with questions about traffic tickets, violations, and payments.

You’ll handle inquiries, provide clear guidance, and de-escalate situations, while also supporting accounts receivable and maintaining accurate records.

Fluency in Spanish and the ability to work 8am–5pm are required, with a collaborative team on a mission to make roads safer.