Customer Service Representative (Spanish)

Obvio; San Carlos (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Obvio, a Silicon Valley startup, is seeking a Customer Support Representative to be the friendly voice for people with questions about traffic tickets, violations, and payments.

You’ll handle inquiries, provide clear guidance, and de-escalate situations, while also supporting accounts receivable and maintaining accurate records.

Fluency in Spanish and the ability to work 8am–5pm are required, with a collaborative team on a mission to make roads safer.

Qualifications

• 2+ years in customer support or direct consumer communication.
• Experience with transactions, accounts receivable, and payment tracking.
• Excellent verbal and written communication skills.
• Strong multitasking, organization, and problem-solving abilities.
• Quick to learn new tools and technologies.
• Fluent in Spanish (required).

Responsibilities

• Be the first point of contact for questions about tickets, violations, and payments.
• Deliver clear, compassionate support and de-escalate challenging situations.
• Accurately track inbound payments (online, cashier’s checks, money orders).
• Collaborate with internal teams to resolve complex cases.
• Maintain detailed records and uphold data accuracy.

Skills

Customer support

Accounts receivable

Payment tracking

Verbal communication

Spanish fluency

Job description

Each year, more than 40,000 people in the U.S. leave home and never make it back due to traffic crashes. At Obvio, we believe these deaths are preventable. We deploy solar-powered, AI-assisted cameras to enforce traffic laws where pedestrians are most vulnerable, automating enforcement in ways that traditional systems cannot. Our approach has already led to a 50% reduction in reckless driving in early partner cities.

Founded by the team behind Motive's AI dashcam and backed by Bain Capital Ventures and Khosla Ventures, we are building the intelligence layer for safer streets globally.

Ready to make a real impact with your customer support and accounts receivable skills? Join Obvio—a Silicon Valley startup using AI and Computer Vision to make roads safer for everyone.

We’re looking for a Customer Support Representative who’s passionate about helping people and thrives in a collaborative environment. You’ll be the friendly, knowledgeable voice for individuals with questions about traffic tickets, violations, and payments, while also playing a key role in our accounts receivable process.

What You’ll Do:

• Be the first point of contact for questions about traffic tickets, violations, and payment options
• Deliver clear, compassionate support and de-escalate challenging situations
• Accurately track inbound payments (online, cashier’s checks, money orders)
• Collaborate with internal teams to resolve complex cases
• Maintain detailed records and uphold high standards of data accuracy

What We’re Looking For:

• 2+ years in customer support or direct consumer communication (not a high-volume call center)
• Experience with transactions, accounts receivable, and payment tracking
• Excellent verbal and written communication skills
• Strong multitasking, organization, and problem-solving abilities
• Quick to learn new tools and technologies
• Fluent in Spanish (required)
• Must be able to work shift from 8am - 5pm

Bonus Points (not required):

• Experience with support ticketing systems
• Advanced Excel and reporting skills
• Background in traffic enforcement, legal, or government sectors
• Employment Type: Full-time, hourly, benefits eligible