Bilingual Spanish Customer Support Specialist — Remote

OpenKrill; United States; Remote; USD 35,000 - 41,000; Full time

Benefits offered by this job

Remote first culture

Home office stipend

RRSP/401k match

Weekly paydays

Annual company retreat

Job summary

Roofr is hiring a bilingual Customer Support Specialist (English + Spanish) to provide frontline support via phone and chat. You will resolve inquiries, track tickets, and collaborate with Sales, Success, Onboarding, and Product teams to ensure a smooth customer journey.

The role emphasizes rapid product knowledge growth, high-volume communication, and a dedication to delivering exceptional service in a dynamic startup environment with a remote-first culture.

Qualifications

• 1–3 years of bilingual customer support experience.
• Excellent communication and problem-solving skills.
• Experience handling high daily volume via phone, email, and chat.
• Startup experience is a plus; Intercom familiarity is beneficial.

Responsibilities

• Deliver high-quality customer support primarily via live interactions on phone and chat channels in both English and Spanish
• Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service
• Continuously build deep product knowledge by staying current on our quickly evolving product features and enhancements
• Track and update support tickets and activities in our CRM
• Work closely with our Sales, Customer Success, Onboarding, and Product teams to ensure an outstanding customer journey
• Bring innovation and creativity to the role with a balanced focus on both quality and efficiency

Skills

Bilingual customer support

Excellent communication

Creative problem-solving

Experience with high daily volume

Startup experience a plus

Tools

Intercom

Job description

Roofr is hiring a bilingual Customer Support Specialist (English + Spanish) to provide frontline support via phone and chat. You will resolve inquiries, track tickets, and collaborate with Sales, Success, Onboarding, and Product teams to ensure a smooth customer journey.

The role emphasizes rapid product knowledge growth, high-volume communication, and a dedication to delivering exceptional service in a dynamic startup environment with a remote-first culture.