Impactful Benefit Programs Specialist II - Eligibility

Virginia-Department-of-Social-Service; Stafford (VA); On-site; USD 45,000 - 72,000; Full time

Job summary

Virginia-Department-of-Social-Service in Stafford County is seeking a Benefit Programs Specialist II to determine and re-determinate eligibility for financial assistance, food stamps, medical assistance, and other social services.

The role requires applying policies with independent judgment, maintaining client records, and referencing VDSS guidelines while providing accurate information and referrals as needed.

Qualifications

• High school diploma supplemented with experience in human services or any equivalent combination of training which provides the required knowledge, skills, and abilities.
• Experience in benefit programs evaluating and processing SNAP, TANF, and Medicaid cases.
• Experience with VaCMS, MMIS, or any VDSS agency related software programs.
• Bachelor's degree in a human services field, public administration, sociology or any related field.

Responsibilities

• Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility.
• Explains benefit programs and determines reasons and need for assistance.
• Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods.
• Interprets policies and procedures applicable to the various programs.
• Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines.
• Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability.

Skills

Interviewing

Eligibility evaluation

Customer service

Data management

Public policy interpretation

Education

High school diploma

Bachelor's degree (preferred) in human services/public administration

Tools

VaCMS

MMIS

Job description

Virginia-Department-of-Social-Service in Stafford County is seeking a Benefit Programs Specialist II to determine and re-determinate eligibility for financial assistance, food stamps, medical assistance, and other social services.

The role requires applying policies with independent judgment, maintaining client records, and referencing VDSS guidelines while providing accurate information and referrals as needed.