Benefit Programs Specialist I/II — Eligibility & Support

Shenandoah County Social Services; Woodstock, Northern (VA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Shenandoah County Social Services in Woodstock, Virginia seeks a Benefit Programs Specialist I/II to determine eligibility for financial assistance, food stamps, medical assistance, and related services. Training is provided; advancement to higher levels occurs with demonstrated independence and policy knowledge.

The role emphasizes interviewing, data collection, and accurate case maintenance within state and federal guidelines, serving diverse families in a supportive, community-focused office.

Qualifications

• High school diploma or equivalent with further training and related work experience in public assistance programs.
• Experience in Benefit Programs or social services is preferred; training will be provided.
• Bilingual English/Spanish is a plus.

Responsibilities

• Interviews persons for assistance, determines continuing eligibility.
• Explains benefit programs and determines reasons and need for assistance.
• Processes applications for financial assistance and determines eligibility for benefits.
• Monitors cases for changes in recipient circumstances and adjusts benefit levels accordingly.
• Maintains client records and prepares reports; refers clients to appropriate services.
• Identifies possible fraud and makes referrals as needed.
• Explains programs and rights/responsibilities of applicants and recipients.
• Explores other possible sources of income and assists with program enrollment.

Skills

PC skills

Interviewing

Education

High school diploma

Tools

Office software

Job description

Shenandoah County Social Services in Woodstock, Virginia seeks a Benefit Programs Specialist I/II to determine eligibility for financial assistance, food stamps, medical assistance, and related services. Training is provided; advancement to higher levels occurs with demonstrated independence and policy knowledge.

The role emphasizes interviewing, data collection, and accurate case maintenance within state and federal guidelines, serving diverse families in a supportive, community-focused office.