Impactful Auto Service Advisor - Customer Care & Estimates

Groove Subaru Co; Englewood (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

Groove Subaru Co is seeking a dynamic Service Advisor to join our automotive team. This role initiates services by communicating with customers to determine maintenance needs, verifies warranty coverage, and identifies additional repair opportunities to maintain safety and performance.

You will develop estimates, secure commitments, write repair orders, and maintain customer rapport and records, ensuring a positive, lasting customer experience both face-to-face and over calls or emails.

Qualifications

• Minimum 2 years in automotive service.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Provide customers with repair estimates or identify warranty coverage after vehicle assessment.
• Obtain authorizations for additional repairs in a timely manner.
• Set realistic time promises for each customer.
• Maintain accurate job tracking sheets and workload planning.

Skills

Customer service

Communication

Teamwork

Organizational skills

Job description

Groove Subaru Co is seeking a dynamic Service Advisor to join our automotive team. This role initiates services by communicating with customers to determine maintenance needs, verifies warranty coverage, and identifies additional repair opportunities to maintain safety and performance.

You will develop estimates, secure commitments, write repair orders, and maintain customer rapport and records, ensuring a positive, lasting customer experience both face-to-face and over calls or emails.