Automotive Service Advisor | Training & Career Growth

Modesto Subaru; Modesto (CA); Sur place; USD 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Benefits

Training & mentoring

Friendly environment

Subaru team passion

Happy associates

Résumé du poste

Modesto Subaru is seeking an experienced Service Advisor to bridge customers and technicians, serving as the face of the service department.

You will greet customers, guide them through the service process, and ensure clear communication and satisfaction, while collaborating with technicians and keeping accurate service records. The role emphasizes a positive attitude and a commitment to exceptional customer service.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license.
• Experience with Reynolds and Reynolds DMS and Google Workspace is a plus.
• A passion for cars and the automotive industry.

Responsabilités

• Greet customers warmly and guide them through the service process.
• Consult with technicians to diagnose vehicle issues and recommend actions.
• Educate customers about services and products to aid decisions.
• Schedule appointments and manage the service workflow.
• Keep customers updated on service status and progress.
• Build relationships to ensure satisfaction and loyalty.
• Process payments and document service details accurately.

Connaissances

Customer service

Communication

Organization

Problem-solving

Interpersonal skills

Automotive knowledge

Formation

High school diploma

Outils

Reynolds and Reynolds DMS

Google Workspace

Description du poste

Modesto Subaru is seeking an experienced Service Advisor to bridge customers and technicians, serving as the face of the service department.

You will greet customers, guide them through the service process, and ensure clear communication and satisfaction, while collaborating with technicians and keeping accurate service records. The role emphasizes a positive attitude and a commitment to exceptional customer service.