Impactful Application Support Analyst

Assurity Life Insurance Company

Lincoln (NE)

On-site

USD 65,000 - 85,000

Full time

14 days+

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Job summary

Assurity Life Insurance Company in Lincoln, NE, is seeking an Application Support Analyst to join our team. This role stabilizes production, validates configurations, and supports administration systems to meet business needs.

The position handles daily, weekly, and monthly tasks, performs testing, and assists in project implementations while collaborating with developers and stakeholders. A Bachelor’s degree and SQL knowledge are preferred.

Qualifications

2+ years of experience in software development support, application support, or technical analysis.
Experience with managing and resolving high priority requests.
Strong analytical and problem-solving skills.
Experience with SQL and database querying.
Understanding of SDLC and testing methodologies.
Ability to manage recurring operational responsibilities while responding to urgent production issues.
Strong written and verbal communication skills.
Experience with insurance or financial services administration systems.
Familiarity with system configuration and product setup.
Experience with batch processing and job scheduling tools.
Exposure to scripting or programming languages (e.g., C#, Java, PowerShell, Python).
Experience working in Agile or hybrid development environments.

Responsibilities

Process and validate recurring daily, weekly, and monthly system tasks.
Execute operational jobs and ensure timely completion of scheduled processes.
Generate, review, and distribute recurring reports to stakeholders.
Reconcile data discrepancies and elevate anomalies as needed.
Maintain documentation for recurring processes and identify opportunities for automation or efficiency improvements.
Ensure data accuracy and compliance with internal standards.
Execute system, integration, regression, and user acceptance testing for enhancements and defect fixes.
Develop and maintain test cases, test data, and test documentation.
Support product configuration and setup within the administration system, ensuring accuracy and compliance with business requirements.
Validate configuration changes and system updates prior to production deployment.
Assist in project implementation activities, including data validation and functional verification.
Collaborate with project teams to ensure requirements are clearly understood and properly tested.
Monitor, triage, and resolve production incidents and service requests.
Perform root cause analysis and document findings, resolutions, and preventive measures.
Troubleshoot application defects, data discrepancies, system configuration issues, and integration failures.
Collaborate with development teams to implement code fixes and configuration updates.
Support deployments and validate post-production releases.
Maintain clear communication with stakeholders regarding issue status and resolution timelines.
Identify opportunities to improve system stability, monitoring, and support processes.
Participate in ongoing training to enhance technical, analytical, and system knowledge.
Stay current with system updates, development tools, and industry best practices.
Contribute to team process improvements and documentation updates.
Assist with ad hoc assignments, cross-training, and special initiatives.
Support knowledge sharing and mentoring within the team.