Application Support Analyst

Assurity Life Insurance Company; Lincoln (NE); On-site; USD 65,000 - 85,000; Full time

Job summary

Assurity Life Insurance Company in Lincoln, NE, is seeking an Application Support Analyst to join our team. This role stabilizes production, validates configurations, and supports administration systems to meet business needs.

The position handles daily, weekly, and monthly tasks, performs testing, and assists in project implementations while collaborating with developers and stakeholders. A Bachelor’s degree and SQL knowledge are preferred.

Qualifications

• 2+ years of experience in software development support, application support, or technical analysis.
• Experience with managing and resolving high priority requests.
• Strong analytical and problem-solving skills.
• Experience with SQL and database querying.
• Understanding of SDLC and testing methodologies.
• Ability to manage recurring operational responsibilities while responding to urgent production issues.
• Strong written and verbal communication skills.
• Experience with insurance or financial services administration systems.
• Familiarity with system configuration and product setup.
• Experience with batch processing and job scheduling tools.
• Exposure to scripting or programming languages (e.g., C#, Java, PowerShell, Python).
• Experience working in Agile or hybrid development environments.

Responsibilities

• Process and validate recurring daily, weekly, and monthly system tasks.
• Execute operational jobs and ensure timely completion of scheduled processes.
• Generate, review, and distribute recurring reports to stakeholders.
• Reconcile data discrepancies and elevate anomalies as needed.
• Maintain documentation for recurring processes and identify opportunities for automation or efficiency improvements.
• Ensure data accuracy and compliance with internal standards.
• Execute system, integration, regression, and user acceptance testing for enhancements and defect fixes.
• Develop and maintain test cases, test data, and test documentation.
• Support product configuration and setup within the administration system, ensuring accuracy and compliance with business requirements.
• Validate configuration changes and system updates prior to production deployment.
• Assist in project implementation activities, including data validation and functional verification.
• Collaborate with project teams to ensure requirements are clearly understood and properly tested.
• Monitor, triage, and resolve production incidents and service requests.
• Perform root cause analysis and document findings, resolutions, and preventive measures.
• Troubleshoot application defects, data discrepancies, system configuration issues, and integration failures.
• Collaborate with development teams to implement code fixes and configuration updates.
• Support deployments and validate post-production releases.
• Maintain clear communication with stakeholders regarding issue status and resolution timelines.
• Identify opportunities to improve system stability, monitoring, and support processes.
• Participate in ongoing training to enhance technical, analytical, and system knowledge.
• Stay current with system updates, development tools, and industry best practices.
• Contribute to team process improvements and documentation updates.
• Assist with ad hoc assignments, cross-training, and special initiatives.
• Support knowledge sharing and mentoring within the team.

Skills

Analytical skills

Communication skills

SQL / Database querying

SDLC & testing methodologies

Scripting / programming languages

Agile / hybrid development

Insurance or financial services admin

Batch processing & job scheduling

C#, Java, PowerShell, Python

On-call / after-hours support

Education

Bachelor’s degree in Computer Science, Information Systems, Business, or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Application Support Analyst

Full Time Lincoln, NE, US

5 days ago Requisition ID: 1445

Assurity is looking for enthusiastic, driven and collaborative people to join our team. We’re a company of vibrant and passionate people who work everyday to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work everyday to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com/careers

ESSENTIAL FUNCTIONS

45% Recurring Operational Tasks & Reporting

• Process and validate recurring daily, weekly, and monthly system tasks.
• Execute operational jobs and ensure timely completion of scheduled processes.
• Generate, review, and distribute recurring reports to stakeholders.
• Reconcile data discrepancies and elevate anomalies as needed.
• Maintain documentation for recurring processes and identify opportunities for automation or efficiency improvements.
• Ensure data accuracy and compliance with internal standards.

25% Testing, Project Support & Product Setup (Administration System)

• Execute system, integration, regression, and user acceptance testing for enhancements and defect fixes.
• Develop and maintain test cases, test data, and test documentation.
• Support product configuration and setup within the administration system, ensuring accuracy and compliance with business requirements.
• Validate configuration changes and system updates prior to production deployment.
• Assist in project implementation activities, including data validation and functional verification.
• Collaborate with project teams to ensure requirements are clearly understood and properly tested.

20% Production Support & Troubleshooting

• Monitor, triage, and resolve production incidents and service requests.
• Perform root cause analysis and document findings, resolutions, and preventive measures.
• Troubleshoot application defects, data discrepancies, system configuration issues, and integration failures.
• Collaborate with development teams to implement code fixes and configuration updates.
• Support deployments and validate post-production releases.
• Maintain clear communication with stakeholders regarding issue status and resolution timelines.
• Identify opportunities to improve system stability, monitoring, and support processes.
• Participate in ongoing training to enhance technical, analytical, and system knowledge.
• Stay current with system updates, development tools, and industry best practices.
• Contribute to team process improvements and documentation updates.
• Assist with ad hoc assignments, cross-training, and special initiatives.
• Support knowledge sharing and mentoring within the team.

The list of essential functions is not exhaustive and may be substituted as necessary.

EXPERIENCE AND SKILL REQUIREMENTS

• 2+ years of experience in software development support, application support, or technical analysis.
• Experience with managing and resolving high priority requests.
• Strong analytical and problem-solving skills.
• Experience with SQL and database querying.
• Understanding of SDLC and testing methodologies.
• Ability to manage recurring operational responsibilities while responding to urgent production issues.
• Strong written and verbal communication skills.
• Experience with insurance or financial services administration systems.
• Familiarity with system configuration and product setup.
• Experience with batch processing and job scheduling tools.
• Exposure to scripting or programming languages (e.g., C#, Java, PowerShell, Python).
• Experience working in Agile or hybrid development environments

EDUCATION AND CERTIFICATION REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience).

PHYSICAL AND WORK SCHEDULE REQUIREMENTS

• May require work over 40 hours a week to complete functions and expectations of the position.
• May require availability to participate in night & weekend "on-call" rotations for production-level system and application outages.
• Note: We are not currently considering applicants in CA, CO, CT, DC, HI, IL, MA, MD, MN, NV, NJ, NY, RI, VT, WA, for this position.