Senior L3 App Support for P&C Insurance

Central Business Solutions, Inc; Chicago (IL); On-site; USD 100,000 - 115,000; Full time

Job summary

Central Business Solutions, Inc. is seeking an experienced L3 Application Support professional to provide advanced technical and functional support for P&C insurance applications in Chicago.

You will diagnose complex production issues, perform root cause analysis, collaborate with business, development, and infra teams, and ensure system stability, performance, and regulatory compliance across policy, billing, claims, underwriting, and rating.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 7–10+ years IT experience, with at least 3–5 years in L3 support.
• Hands on SQL experience – 3+ years.
• Prior experience in the insurance domain, specifically P&C, is strongly preferred.

Responsibilities

• Provide Level 3 support for complex and critical production issues related to P&C insurance applications.
• Lead root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixes.
• Collaborate with L1/L2 support teams to guide troubleshooting and knowledge transfer.
• Participate in incidents, problems, and change management processes.
• Support core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms.
• Analyze business and system impacts of defects across personal, commercial, and specialty lines.
• Work closely with business stakeholders to understand insurance workflows, rules, and regulatory constraints.
• Validate defect fixes and enhancements through functional and technical testing.
• Review and support application changes, releases, and patches.
• Assist development teams with production deployments and post-release validation.
• Ensure system changes comply with regulatory, audit, and data security requirements.
• Update support documentation, runbooks, and knowledge articles.
• Perform advanced SQL queries and data analysis to investigate data integrity and transactional issues.
• Analyze logs, batch jobs, APIs, and integrations with third-party systems (e.g., vendors, reinsurers).
• Identify performance bottlenecks and support tuning efforts.
• Support batch processing, nightly cycles, renewals, and large-volume transactions.

Skills

L3 support

Insurance domain

Root cause analysis

Incident management

Stakeholder collaboration

SQL

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

Insurity/Guidewire/Duck Creek

Cloud platforms (AWS, Azure)

Agile / DevOps

Job description

Central Business Solutions, Inc. is seeking an experienced L3 Application Support professional to provide advanced technical and functional support for P&C insurance applications in Chicago.

You will diagnose complex production issues, perform root cause analysis, collaborate with business, development, and infra teams, and ensure system stability, performance, and regulatory compliance across policy, billing, claims, underwriting, and rating.