App Support Analyst I — Insurance Tech Support & Growth

Brotherhood Mutual; Fort Wayne (IN); On-site; USD 42,000 - 58,000; Full time

Job summary

Brotherhood Mutual Insurance Company is seeking an App Support Analyst I to provide technical support for insurance applications to independent agent partners, employees, and customers via phone, email, and in-person interactions. The role emphasizes customer service, problem resolution, and user education.

The position requires an Associate’s degree in IT or related field, with a Bachelor’s preferred, and about a year of IT or software support experience.

Qualifications

• Associate's degree in Information Technology, Business, or related field required.
• Bachelor’s degree preferred.
• One year of work with computer systems, business analysis, or software support desired.
• Insurance industry background preferred.
• Technology and/or Insurance Certifications (A+, ITIL, CPCU, CISR, Agile Development, etc.) beneficial.

Responsibilities

• Provide technical support to end users on issues relating to insurance software applications.
• Log, track, and test system bugs and feature enhancements with status updates and workarounds.
• Assist in root cause analysis with business analysts, developers, and key resources for timely solutions.
• Create new user accounts in a timely manner respecting security requirements.
• Assist in mass communication to end users for product rollouts, outages, and best practices.
• Create written and visual training materials for user education.
• Attend training seminars to grow in fulfilling the role’s responsibilities.
• Complete other projects as assigned.

Skills

Customer service

Written communication

Verbal communication

Team collaboration

Patience with users

Education

Associate's degree in IT or related field

Bachelor's degree preferred

1 year experience in IT support

Tools

ITIL

A+ Certification

CPCU

CISR

Agile Development

Job description

Brotherhood Mutual Insurance Company is seeking an App Support Analyst I to provide technical support for insurance applications to independent agent partners, employees, and customers via phone, email, and in-person interactions. The role emphasizes customer service, problem resolution, and user education.

The position requires an Associate’s degree in IT or related field, with a Bachelor’s preferred, and about a year of IT or software support experience.