Application Support Engineer

Veriipro; Palo Alto (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Veriipro is seeking an Application Support Engineer in Palo Alto, California. The role involves providing application support for business-critical applications, troubleshooting issues, and optimizing performance through SQL analysis.

The ideal candidate will have expertise in SQL, programming in C#/.NET, Java, or Python, and experience working with backend systems and APIs. Strong communication and problem-solving skills are essential for collaborating effectively with teams.

Qualifications

• Experience supporting business-critical applications in production environments.
• Strong hands-on SQL skills with experience writing and troubleshooting complex queries.
• Ability to analyze and resolve application, data, and performance-related issues.

Responsibilities

• Provide application and production support for enterprise applications.
• Investigate, troubleshoot, and resolve application, data, and system issues.
• Analyze and optimize SQL queries to improve performance.
• Debug backend services, APIs, and application workflows.
• Collaborate with development, QA, and infrastructure teams.

Skills

SQL skills

Troubleshooting skills

Analytical skills

Collaboration abilities

Tools

C#/.NET

Java

Python

Job description

Seeking an Application Support Engineer with experience supporting business-critical applications in production environments. The ideal candidate will possess strong SQL and troubleshooting skills, the ability to analyze backend systems, and experience resolving application, data, and performance-related issues.

Roles and Responsibilities

• Provide application and production support for enterprise applications.
• Investigate, troubleshoot, and resolve application, data, and system issues.
• Analyze and optimize SQL queries to identify root causes and improve performance.
• Debug backend services, APIs, and application workflows.
• Diagnose issues related to data integrity, application defects, and unexpected system behavior.
• Collaborate with development, QA, and infrastructure teams to implement solutions and prevent recurring issues.
• Monitor application health and ensure timely resolution of incidents.

Required Qualifications

• Experience supporting business-critical applications in production environments.
• Strong hands-on SQL skills with experience writing and troubleshooting complex queries.
• Ability to investigate and resolve:
  • Data quality and integrity issues
  • Application defects
  • Query performance problems
  • System and application anomalies
• Experience reading, analyzing, and debugging backend code.
• Programming experience in one or more of the following:
  • C#/.NET (preferred)
  • Java
  • Python
• Experience working with APIs, web services, and backend integrations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and collaboration abilities.

Preferred Qualifications

• Experience with incident management and root-cause analysis.
• Knowledge of database performance tuning and optimization.
• Familiarity with monitoring, logging, and support tools.
• Experience working in Agile development and support environments.