Application Support Specialist – Data, SQL & Tableau

Nodak Insurance Company; Fargo (ND); On-site; USD 55,000 - 85,000; Full time

Job summary

Nodak Insurance Company seeks an Application Support Analyst to be the frontline contact for IT Applications, diagnosing issues, supporting end users, and handling data requests. You will triage problems, review logs, and coordinate fixes with senior developers.

You will work with RPG/CL/PHP/HTML code, SQL databases (DB2/MS SQL/MySQL), and Tableau data imports while maintaining SOX compliance and documenting resolutions for our knowledge base.

Qualifications

• Bachelor's or associate degree in computer science, information technology, or software engineering must be completed.
• Minimum two years of relevant work experience in application support or IT.
• Strong programming knowledge in ILE RPG, RPG/Free, CL, PHP, and HTML.
• Experience with relational databases (DB2, MS SQL, MySQL) and writing complex queries.

Responsibilities

• Serve as the first point of contact for internal users reporting issues and triage accordingly.
• Diagnose and resolve program errors by reviewing logs and reproducing issues.
• Troubleshoot and apply fixes to RPG/CL/PHP/SQL code and coordinate with developers.
• Provide timely status updates and clear communications to users and partners.
• Handle data requests including ad hoc extracts, reports, and data quality investigations.
• Query and validate data in DB2/MS SQL/MySQL, and perform Tableau data imports monthly.
• Document issues, resolutions, and recurring problems to build a knowledge base.
• Collaborate with application development team to escalate complex issues and improve programs.
• Assist with SOX compliance listings, code samples, and audit support as needed.

Skills

ILE RPG

RPG/Free

CL

PHP

HTML

SQL

Communication skills

Education

Bachelor's or Associate degree in Computer Science / IT / Software Engineering

Tools

DB2

MS SQL

MySQL

Tableau

IBM application development software

ETL concepts

Job description

Nodak Insurance Company seeks an Application Support Analyst to be the frontline contact for IT Applications, diagnosing issues, supporting end users, and handling data requests. You will triage problems, review logs, and coordinate fixes with senior developers.

You will work with RPG/CL/PHP/HTML code, SQL databases (DB2/MS SQL/MySQL), and Tableau data imports while maintaining SOX compliance and documenting resolutions for our knowledge base.