Impactful Administrative Assistant - Community Services

Bay State Community Services, Inc.; Quincy (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

Life insurance

Flexible Spending Account

Employee Assistance Program

Pet Insurance

Job summary

Bay State Community Services, Inc. is seeking an Administrative Assistant to provide clerical and operational support to the Community Justice Support Center. The role requires excellent organizational skills, strong communication, and strict confidentiality when handling sensitive information.

The ideal candidate is proactive, adaptable, and passionate about supporting justice-involved individuals. Responsibilities include greeting visitors, managing calls and emails, maintaining records,

Qualifications

• Required: Associate’s Degree from an accredited college or university; or two years of experience in a clerical position; or equivalent combination of education and experience.
• Preferred: Bachelor’s degree
• Excellent organizational skills (verbal and written) and the ability to excel at details, multi-tasking and working under pressure
• Exceptional customer service skills, including professional and pleasant telephone skills
• Must be skilled in the use of software programs such as MS Word, Outlook, Access, PowerPoint, and Excel
• Possess the ability to work in a fast paced environment

Responsibilities

• Serve as the first point of contact for visitors, clients, and staff, providing excellent customer service.
• Manage phone calls, emails, and inquiries, directing them to the appropriate departments.
• Maintain and organize confidential records, client files, and program documentation.
• Assist with scheduling appointments, meetings, and program activities.
• Prepare and distribute reports, correspondence, and other documents as needed.
• Support program staff with data entry, tracking client participation, and generating reports.
• Coordinate office supply inventory and ensure smooth daily operations.
• Assist in maintaining compliance with program policies, regulations, and confidentiality standards.
• Provide administrative support for community outreach efforts and events.

Skills

Customer service

Organization

Communication

Confidentiality

Data entry

Reporting

Education

Associate degree

Two years clerical experience

Bachelor's degree preferred

Tools

MS Word

Outlook

Access

PowerPoint

Excel

Job description

Bay State Community Services, Inc. is seeking an Administrative Assistant to provide clerical and operational support to the Community Justice Support Center. The role requires excellent organizational skills, strong communication, and strict confidentiality when handling sensitive information.

The ideal candidate is proactive, adaptable, and passionate about supporting justice-involved individuals. Responsibilities include greeting visitors, managing calls and emails, maintaining records,