Administrative Assistant - Quincy CJSC

Bay State Community Services, Inc.; Quincy (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

Life insurance

Flexible Spending Account

Employee Assistance Program

Pet Insurance

Job summary

Bay State Community Services, Inc. is seeking an Administrative Assistant to provide clerical and operational support to the Community Justice Support Center. The role requires excellent organizational skills, strong communication, and strict confidentiality when handling sensitive information.

The ideal candidate is proactive, adaptable, and passionate about supporting justice-involved individuals. Responsibilities include greeting visitors, managing calls and emails, maintaining records,

Qualifications

• Required: Associate’s Degree from an accredited college or university; or two years of experience in a clerical position; or equivalent combination of education and experience.
• Preferred: Bachelor’s degree
• Excellent organizational skills (verbal and written) and the ability to excel at details, multi-tasking and working under pressure
• Exceptional customer service skills, including professional and pleasant telephone skills
• Must be skilled in the use of software programs such as MS Word, Outlook, Access, PowerPoint, and Excel
• Possess the ability to work in a fast paced environment

Responsibilities

• Serve as the first point of contact for visitors, clients, and staff, providing excellent customer service.
• Manage phone calls, emails, and inquiries, directing them to the appropriate departments.
• Maintain and organize confidential records, client files, and program documentation.
• Assist with scheduling appointments, meetings, and program activities.
• Prepare and distribute reports, correspondence, and other documents as needed.
• Support program staff with data entry, tracking client participation, and generating reports.
• Coordinate office supply inventory and ensure smooth daily operations.
• Assist in maintaining compliance with program policies, regulations, and confidentiality standards.
• Provide administrative support for community outreach efforts and events.

Skills

Customer service

Organization

Communication

Confidentiality

Data entry

Reporting

Education

Associate degree

Two years clerical experience

Bachelor's degree preferred

Tools

MS Word

Outlook

Access

PowerPoint

Excel

Job description

Bay State Community Services (BSCS) is the safety net agency that is committed to helping those most in need. If you are looking to be part of a non-profit agency that has an excellent reputation, strength-based supervision and high regard when it comes to honoring the mission of our work, Bay State Community Services is the right place for you.

Job Type: Full-time

What You Will Be Doing To Make a Difference...

The Administrative Assistant plays a key role in providing clerical and operational support to the Community Justice Support Center. This position requires excellent organizational skills, strong communication abilities, and a commitment to confidentiality when handling sensitive information. The ideal candidate is proactive, adaptable, and passionate about supporting justice‑involved individuals.

• Serve as the first point of contact for visitors, clients, and staff, providing excellent customer service.


• Manage phone calls, emails, and inquiries, directing them to the appropriate departments.


• Maintain and organize confidential records, client files, and program documentation.


• Assist with scheduling appointments, meetings, and program activities.


• Prepare and distribute reports, correspondence, and other documents as needed.


• Support program staff with data entry, tracking client participation, and generating reports.


• Coordinate office supply inventory and ensure smooth daily operations.


• Assist in maintaining compliance with program policies, regulations, and confidentiality standards.


• Provide administrative support for community outreach efforts and events.

Important Health and Wellness Benefits which Begin on Your First Day of Employment

• Blue Cross and Blue Shield Health and Dental Insurance


• Eye-Med Vision Benefits


• Employer Paid Life and Long-Term Disability Insurance


• Medical Flexible Spending Account and Dependent Care Account


• Employee Assistance Program


• Pet Insurance

Generous Paid Time Off

• 35 Days Paid Time Off (15 Vacation Days, 12 Holidays including Juneteenth and 8 Sick Days)

Additional Benefits

• Retirement Plan 403(b) (employer match after the first year of employment)


• Opportunities for Student Loan Forgiveness


• Tuition Assistance


• Mileage reimbursement


• Extensive Training Program


• Agency Wide Trainings (includes CEU's for obtaining/retaining license - LMHC, LMFT, LADC, CARC, LCSW and LICSW)


• Supervision for Licensure and Specializations


• Immediate Access to Comprehensive Online Self-Paced CEU Trainings


• Opportunities for Certification in Evidence Based Practices

Requirements

• Required: Associate’s Degree from an accredited college or university; or two years of experience in a clerical position; or equivalent combination of education and experience. Preferred: Bachelor’s degree


• Excellent organizational skills (verbal and written) and the ability to excel at details, multi-tasking and working under pressure


• Exceptional customer service skills, including professional and pleasant telephone skills


• Must be skilled in the use of software programs such as MS Word, Outlook, Access, PowerPoint, and Excel


• Possess the ability to work in a fast paced environment

Bay State Community Services is an equal opportunity employer. We are committed to providing an environment free from bias, discrimination, or harassment of any kind, and mutual respect where equal employment opportunities are available to all qualified applicants and teammates without regard to race, ethnicity, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Contact Information

[e-mail]

857-374-5669

Salary Description

$22.60 per hour