Administrative Assistant - Quincy CJSC

Bay State Community Services Inc; Quincy (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision benefits

Life insurance

Long-term disability

Flexible Spending Account

Employee assistance program

Pet insurance

PTO 35 days

403(b) retirement plan

Student loan forgiveness

Tuition assistance

Mileage reimbursement

Training program

CEU trainings

Licensure supervision

Job summary

Bay State Community Services in Quincy, MA is seeking an Administrative Assistant to provide clerical and operational support to the Community Justice Support Center. The role emphasizes confidentiality, organization, and strong communication.

You will handle front-desk duties, scheduling, data entry, documentation, and reports, while assisting program staff and maintaining compliance with policies. This position offers comprehensive benefits and opportunities for professional growth.

Qualifications

• Associate’s Degree or two years clerical experience or an equivalent combination.
• Excellent organizational and detail-oriented skills; able to multi-task and work under pressure.
• Excellent customer service and professional telephone skills.
• Proficiency with MS Word, Outlook, Access, PowerPoint, and Excel.

Responsibilities

• Serve as the first point of contact for visitors, clients, and staff, delivering excellent customer service.
• Manage calls, emails, and inquiries, directing them to the appropriate departments.
• Maintain confidential records and program documents.
• Assist with scheduling appointments, meetings, and activities.
• Prepare and distribute reports and other documents as needed.
• Support staff with data entry and reporting on client participation.
• Coordinate office supplies and daily operations.
• Help ensure compliance with program policies and confidentiality.
• Support community outreach activities and events.

Skills

Customer service

Organizational skills

Verbal and written communication

Attention to detail

Multi-tasking

Professional telephone skills

Education

Associate’s Degree

Bachelor’s degree preferred

Tools

MS Word

Outlook

Access

PowerPoint

Excel

Job description

Description

Bay State Community Services (BSCS) is the safety net agency that is committed to helping those most in need. If you are looking to be part of a non-profit agency that has an excellent reputation, strength-based supervision and high regard when it comes to honoring the mission of our work, Bay State Community Services is the right place for you.

Administrative Assistant

The Administrative Assistant plays a key role in providing clerical and operational support to the Community Justice Support Center. This position requires excellent organizational skills, strong communication abilities, and a commitment to confidentiality when handling sensitive information. The ideal candidate is proactive, adaptable, and passionate about supporting justice-involved individuals.

What You Will be Doing to Make a Difference...

• Serve as the first point of contact for visitors, clients, and staff, providing excellent customer service.
  
• Manage phone calls, emails, and inquiries, directing them to the appropriate departments.
  
• Maintain and organize confidential records, client files, and program documentation.
  
• Assist with scheduling appointments, meetings, and program activities.
  
• Prepare and distribute reports, correspondence, and other documents as needed.
  
• Support program staff with data entry, tracking client participation, and generating reports.
  
• Coordinate office supply inventory and ensure smooth daily operations.
  
• Assist in maintaining compliance with program policies, regulations, and confidentiality standards.
  
• Provide administrative support for community outreach efforts and events.

Important Health and Wellness Benefits which Begin on Your First Day of Employment

• Blue Cross and Blue Shield Health and Dental Insurance
• Eye-Med Vision Benefits
• Employer Paid Life and Long-Term Disability Insurance
• Medical Flexible Spending Account and Dependent Care Account
• Employee Assistance Program
• Pet Insurance

Generous Paid Time Off

• 35 Days Paid Time Off (15 Vacation Days, 12 Holidays including Juneteenth and 8 Sick Days)

Additional Benefits

• Retirement Plan 403(b) (employer match after the first year of employment)
• Opportunities for Student Loan Forgiveness
• Tuition Assistance
• Mileage reimbursement
• Extensive Training Program
• Agency Wide Trainings (includes CEU's for obtaining/retaining license - LMHC, LMFT, LADC, CARC, LCSW and LICSW)
• Supervision for Licensure and Specializations
• Immediate Access to Comprehensive Online Self-Paced CEU Trainings
• Opportunities for Certification in Evidence Based Practices

Requirements

QUALIFICATIONS: (Education and Experience)

• Required: Associate’s Degree from an accredited college or university; or two years of experience in a clerical position; or equivalent combination of education and experience.
  Preferred: Bachelor’s degree
• Excellent organizational skills (verbal and written) and the ability to excel at details, multi-tasking and working under pressure
• Exceptional customer service skills, including professional and pleasant telephone skills
• Must be skilled in the use of software programs such as MS Word, Outlook, Access, PowerPoint, and Excel
• Possess the ability to work in a fast paced environment

Bay State Community Services is an equal opportunity employer. We are committed to providing an environment free from bias, discrimination, or harassment of any kind, and mutual respect where equal employment opportunities are available to all qualified applicants and teammates without regard to race, ethnicity, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Contact Information:

[e-mail]

857-374-5669