Administrative Assistant - Client Services & Records

Bay State Community Services Inc; Quincy (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision benefits

Life insurance

Long-term disability

Flexible Spending Account

Employee assistance program

Pet insurance

PTO 35 days

403(b) retirement plan

Student loan forgiveness

Tuition assistance

Mileage reimbursement

Training program

CEU trainings

Licensure supervision

Job summary

Bay State Community Services in Quincy, MA is seeking an Administrative Assistant to provide clerical and operational support to the Community Justice Support Center. The role emphasizes confidentiality, organization, and strong communication.

You will handle front-desk duties, scheduling, data entry, documentation, and reports, while assisting program staff and maintaining compliance with policies. This position offers comprehensive benefits and opportunities for professional growth.

Qualifications

• Associate’s Degree or two years clerical experience or an equivalent combination.
• Excellent organizational and detail-oriented skills; able to multi-task and work under pressure.
• Excellent customer service and professional telephone skills.
• Proficiency with MS Word, Outlook, Access, PowerPoint, and Excel.

Responsibilities

• Serve as the first point of contact for visitors, clients, and staff, delivering excellent customer service.
• Manage calls, emails, and inquiries, directing them to the appropriate departments.
• Maintain confidential records and program documents.
• Assist with scheduling appointments, meetings, and activities.
• Prepare and distribute reports and other documents as needed.
• Support staff with data entry and reporting on client participation.
• Coordinate office supplies and daily operations.
• Help ensure compliance with program policies and confidentiality.
• Support community outreach activities and events.

Skills

Customer service

Organizational skills

Verbal and written communication

Attention to detail

Multi-tasking

Professional telephone skills

Education

Associate’s Degree

Bachelor’s degree preferred

Tools

MS Word

Outlook

Access

PowerPoint

Excel

Job description

Bay State Community Services in Quincy, MA is seeking an Administrative Assistant to provide clerical and operational support to the Community Justice Support Center. The role emphasizes confidentiality, organization, and strong communication.

You will handle front-desk duties, scheduling, data entry, documentation, and reports, while assisting program staff and maintaining compliance with policies. This position offers comprehensive benefits and opportunities for professional growth.