Impactful 911 Dispatcher — Save Lives with Dynamic Shifts

Ada County; Meridian (ID); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Flexible spending

Wellness program

Paid holidays

Gym access

401(k) option

Life insurance

Job summary

Ada County is hiring 911 Public Safety Communications Dispatchers to handle emergency and non-emergency calls, dispatch units, and guide responders. You will operate multi-line phones, radios, mapping tools, and text-to-911 platforms, following protocols and maintaining calm under pressure.

The role includes a rotating 10-hour shift schedule, a demanding selection process with interviews, testing, background checks, and a strong teamwork focus.

Qualifications

• High school diploma or equivalent is required.
• POST certification within 12 months of hire.
• Ability to operate telephone and radio equipment.
• Ability to work accurately under pressure during emergencies.
• Strong communication and listening skills for call intake.

Responsibilities

• Serve as the community’s first contact for 911 and non-emergency calls.
• Gather information with clear, structured questioning for safety assessment.
• Prioritize incidents and dispatch appropriate units.
• Coordinate law enforcement, fire, and EMS resources with CAD systems.
• Maintain communication with field responders and provide updates.
• Provide pre-arrival life-saving instructions when needed.
• Document call details accurately in CAD and logs.

Skills

Multitasking

Decision-making under pressure

Listening accuracy

Typing 35 wpm

Clear written & verbal communication

Education

High school diploma or equivalent

POST certification within 1 year

Tools

CAD/Mapping tools

Radio systems

Text-to-911

Job description

Ada County is hiring 911 Public Safety Communications Dispatchers to handle emergency and non-emergency calls, dispatch units, and guide responders. You will operate multi-line phones, radios, mapping tools, and text-to-911 platforms, following protocols and maintaining calm under pressure.

The role includes a rotating 10-hour shift schedule, a demanding selection process with interviews, testing, background checks, and a strong teamwork focus.