Life-Saving 911 Dispatcher — Calm Under Pressure

Emergency Telecommunicator Services; Kootenai (ID); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Kootenai, ID is seeking an 911 Emergency Dispatcher to connect callers with police, fire, or EMS and coordinate responders. The role requires calm communication, accurate information gathering, and the ability to manage multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems. Some agencies require prior experience or certifications, while others hire entry-level

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants.
• Testing scores, experience, and training deadlines are determined by the official announcement.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD) systems

Job description

Emergency Telecommunicator Services in Kootenai, ID is seeking an 911 Emergency Dispatcher to connect callers with police, fire, or EMS and coordinate responders. The role requires calm communication, accurate information gathering, and the ability to manage multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems. Some agencies require prior experience or certifications, while others hire entry-level