Emergency Dispatcher: Save Lives, Work Critical Shifts

County Emergency Communications; Michigan; Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Professional training

Zusammenfassung

County Emergency Communications seeks qualified 911 Emergency Dispatchers to connect callers with the appropriate public safety responders. You will handle emergency and nonemergency calls, verify locations, and coordinate with police, fire, and EMS per agency procedures.

The role emphasizes calm communication, precise information relay, and multitasking across radio and CAD systems. Some postings may require overnight shifts or overtime, with varying appointment terms.

Qualifikationen

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Aufgaben

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Kenntnisse

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Ausbildung

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Jobbeschreibung

County Emergency Communications seeks qualified 911 Emergency Dispatchers to connect callers with the appropriate public safety responders. You will handle emergency and nonemergency calls, verify locations, and coordinate with police, fire, and EMS per agency procedures.

The role emphasizes calm communication, precise information relay, and multitasking across radio and CAD systems. Some postings may require overnight shifts or overtime, with varying appointment terms.