Impactful 911 Dispatcher: Calm, Quick-Thinking Communicator

Emergency Telecommunicator Services; Cambridge (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

Emergency Telecommunicator Services in Framingham, MA, is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS and coordinate resources according to agency procedures. The role includes handling emergency and nonemergency calls, verifying locations, and documenting details while multitasking across radio and computer systems.

The position requires calm communication, strong typing, active listening, and the ability to multitask under pressure.

Qualifications

• High school diploma or equivalent commonly required.
• Typing accuracy, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure are valued.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing accuracy

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Framingham, MA, is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS and coordinate resources according to agency procedures. The role includes handling emergency and nonemergency calls, verifying locations, and documenting details while multitasking across radio and computer systems.

The position requires calm communication, strong typing, active listening, and the ability to multitask under pressure.