911 Emergency Dispatcher: Calm Crisis Navigator

Emergency Telecommunicator Services; Greenfield (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher in Turners Falls, MA. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while relaying accurate information under pressure. Shifts may include overnights, weekends, holidays, and overtime based on the assignment.

Qualifications

• High school diploma or GED commonly required.
• Useful skills include typing accurately, listening closely, clearly speaking, basic computer use, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and provide updates to responding personnel.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher in Turners Falls, MA. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while relaying accurate information under pressure. Shifts may include overnights, weekends, holidays, and overtime based on the assignment.