24/7 911 Dispatcher — Calm, Critical Communications

County Emergency Communications; North Brookfield (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in North Brookfield, MA seeks 911 Emergency Dispatchers to route emergency calls to police, fire, and medical responders. You will gather essential details, confirm locations, and coordinate resources under agency procedures.

Role requires calm communication, quick decision making, and ability to manage multiple screens and radios. Training and certifications may be required; shifts can include overnight, weekends, and overtime.

Qualifications

• High school diploma or GED commonly required; testing and training deadlines vary by agency.
• Typing accuracy, active listening, clear speech, and basic computer skills are desirable.
• Ability to organize information under pressure as part of emergency communications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, and incident details with callers.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders and monitor radio traffic as situations change.
• Provide caller instructions within training limits and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization underPressure

Education

High school diploma or GED

Job description

County Emergency Communications in North Brookfield, MA seeks 911 Emergency Dispatchers to route emergency calls to police, fire, and medical responders. You will gather essential details, confirm locations, and coordinate resources under agency procedures.

Role requires calm communication, quick decision making, and ability to manage multiple screens and radios. Training and certifications may be required; shifts can include overnight, weekends, and overtime.