Turners Falls 911 Dispatcher — Calm, Precise Call Taker

Emergency Telecommunicator Services; Montague (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Turners Falls, MA seeks a calm, accurate 911 Dispatcher to join our on-site team. You will answer emergency and non-emergency calls, verify locations, coordinate responders, and enter details into dispatch systems while maintaining confidentiality and composure under pressure.

The role requires strong listening, typing speed, clear speech, and the ability to organize information across multiple screens and agencies.

Qualifications

• High school diploma or equivalent required.
• Strong typing, listening, and communication skills essential.
• Ability to stay organized under pressure and multitask.

Responsibilities

• Answer emergency and non-emergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Job description

Emergency Telecommunicator Services in Turners Falls, MA seeks a calm, accurate 911 Dispatcher to join our on-site team. You will answer emergency and non-emergency calls, verify locations, coordinate responders, and enter details into dispatch systems while maintaining confidentiality and composure under pressure.

The role requires strong listening, typing speed, clear speech, and the ability to organize information across multiple screens and agencies.