Critical 911 Dispatcher: Calm, Coordinated Public Safety

Emergency Telecommunicator Services; Edmonds (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers in Edmonds, WA. You will connect callers to police, fire, or EMS and coordinate responders according to agency procedures. The role demands calm communication, precise data collection, and multi-system coordination.

Responsibilities include verifying locations, priorities, and details while maintaining accurate records. A high school diploma is commonly required, and some agencies may require additional certifications or

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers in Edmonds, WA. You will connect callers to police, fire, or EMS and coordinate responders according to agency procedures. The role demands calm communication, precise data collection, and multi-system coordination.

Responsibilities include verifying locations, priorities, and details while maintaining accurate records. A high school diploma is commonly required, and some agencies may require additional certifications or