Impactful 911 Call Taker – Emergency Communications

National Public Safety Careers; Bethany (IL); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Bethany, IL is seeking 911 Call Takers. This role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems. Training and certification determine the scope of authorized pre-arrival instructions.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. Some positions may require background checks and adherence to strict procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Some vacancies may consider applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers in Bethany, IL is seeking 911 Call Takers. This role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems. Training and certification determine the scope of authorized pre-arrival instructions.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. Some positions may require background checks and adherence to strict procedures.