911 Call Taker – Impactful Emergency Response (Belleville)

National Public Safety Careers; Belleville (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Belleville, IL. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems as part of a structured call-taking process.

Excellent listening, typing, and verbal communication skills are essential, with a background in customer service or public safety helpful. Strong adherence to certifications and background checks is required.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety is helpful but not required.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Typing speed

Active listening

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Belleville, IL. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems as part of a structured call-taking process.

Excellent listening, typing, and verbal communication skills are essential, with a background in customer service or public safety helpful. Strong adherence to certifications and background checks is required.