Impact-Driven Refugee Case Manager

Church World Service; Dallas (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Medical, Dental and Vision Insurance

Paid Time Off

Holidays and Sick Days

Life Insurance and AD&D

Disability coverage

Employee Assistance Program (EAP)

Health Savings Account

Flexible Spending Accounts

Job summary

Church World Service is a global humanitarian organization headquartered in the United States, focused on helping refugees and vulnerable communities rebuild their lives. This Dallas-based Case Manager role empowers newcomers to integrate into their communities through personalized support and connection to essential resources.

The position emphasizes trauma-informed, culturally competent case management, collaboration with local providers, and services that promote stability, self-sufficiency,

Qualifications

• Bachelor’s degree or 3 years of relative work experience.
• 3-4 years’ experience working with refugees or immigrants, and previous case management experience.
• Bilingual in English and a refugee language preferred.
• Computer literate, with proficiency in MS Office Suite (Word and Excel) and internet applications.
• Excellent communication skills, trauma-informed, positive, caring and professional.

Responsibilities

• Provide in-depth case management services to refugees, SIV holders, and ORR-eligible newcomers.
• Collaborate with program teams to ensure coordinated and seamless service delivery.
• Develop individualized, achievable service plans and support clients in navigating resources and programs to address barriers to resettlement and self-sufficiency.
• Advocate on behalf of clients with local service providers to strengthen referral systems and ensure equitable access to services.
• Build and maintain relationships with health and mental health providers to expand access and improve culturally responsive care.
• Provide technical assistance and cultural competency trainings to service providers to enhance their capacity.
• Explore and develop tailored programming to support families facing unique challenges in their resettlement journey.
• Conduct regular assessments and monitor client progress to ensure goals are met and resources utilized effectively.
• Organize workshops and group sessions for clients to promote stability, health, and wellness.
• Ensure accurate and timely case file documentation and data entry.
• Travel regularly within the service delivery area for home visits, agency meetings, and coordination.
• Participate in team meetings, training, and staff development activities.
• Perform other duties as assigned.

Skills

Bilingual: English + refugee language

Strong communication

Trauma-informed approach

Cultural competence

Education

Bachelor’s degree or 3 years relative work

Tools

MS Office (Word, Excel)

Job description

Church World Service is a global humanitarian organization headquartered in the United States, focused on helping refugees and vulnerable communities rebuild their lives. This Dallas-based Case Manager role empowers newcomers to integrate into their communities through personalized support and connection to essential resources.

The position emphasizes trauma-informed, culturally competent case management, collaboration with local providers, and services that promote stability, self-sufficiency,