Impactful Refugee Employment Case Manager

CWS Harrisburg; Houston, Northern (TX, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

403 (b) Retirement Plan

Medical, Dental and Vision Insurance

Paid Time Off (18 days, increasing)

Holidays and Sick Days

Job summary

CWS Harrisburg is seeking a Case Manager to deliver comprehensive case management services to newcomers, enabling successful community integration and long-term self-sufficiency. You will connect clients with resources, assess employability, and develop employment plans including resumes and applications.

The role emphasizes collaboration with employers and community partners, supports trauma-informed communication, and requires strong organizational skills and multilingual capabilities.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3-4 years of experience working with refugees or immigrants, and prior case management experience.
• Proficient in MS Office and internet applications; bilingual in English and a refugee language preferred.
• Strong organizational and time management skills.

Responsibilities

• Enroll eligible clients into the program and provide orientation and on-going case management services throughout the program service period.
• Develop, create, and maintain employment solutions for refugees and other ORR-eligible clients.
• Assess clients’ employability and assist with development, formulation and implementation of employment service plan, resumes and job applications.
• Work with clients to remove barriers to employment and realize the goal of family self-sufficiency, such as ESL, transportation, immigration services, and childcare.
• Identify job opportunities, assist with application completion, coordinate interviews, advocate for clients and follow-up with employers.
• Manage ORR-eligible cases, ensuring timely delivery of services and fulfillment of requirements.
• Complete all case notes and program documentation, ensuring accuracy and compliance within guidelines.
• Ensure timely data entry into agency and state funder databases.
• Provide or organize on-the-job interpretation services as needed.
• Communicate and promote program within the community and partnerships.
• Respond promptly to employer requests and inquiries.
• Serve as a local representative during presentations and meetings with external resources.
• Identify new referral resources to support client self-sufficiency.
• Advocate for clients.
• Perform other duties as assigned.

Skills

Bilingual (English and refugee语言)

MS Office Suite

Word

Excel

Communication skills

Organizational skills

Trauma-informed approach

Multi-cultural teamwork

Education

Bachelor’s degree or equivalent

Tools

MS Office

Internet applications

Job description

CWS Harrisburg is seeking a Case Manager to deliver comprehensive case management services to newcomers, enabling successful community integration and long-term self-sufficiency. You will connect clients with resources, assess employability, and develop employment plans including resumes and applications.

The role emphasizes collaboration with employers and community partners, supports trauma-informed communication, and requires strong organizational skills and multilingual capabilities.