Impactful Refugee Services Case Manager

CWS Orange County; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Medical, Dental and Vision Insurance

Paid Time Off (18 days, 24 after 2 yrs

Official Holidays (14)

Sick Days (12)

Life Insurance

Disability

Employee Assistance Program

Health Savings Account

Flexible Spending Accounts

Job summary

CWS Orange County seeks a dedicated Case Manager to empower newcomers and help them integrate into their communities. You will deliver individualized case management, connect clients with essential resources, and coordinate with partner agencies to strengthen referral networks.

The role requires collaboration across teams, advocacy for clients, and culturally competent services. A minimum of a bachelor’s degree and 3–4 years of refugee case work is expected.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–4 years of refugee or immigrant case management experience.
• Bilingual in English and a refugee language preferred.
• Proficient with MS Office and internet applications.
• Strong organizational, time management and trauma-informed communication skills.

Responsibilities

• Provide comprehensive case management for refugees, SIV holders, and other ORR-eligible newcomers.
• Collaborate with program teams to ensure coordinated service delivery.
• Develop individualized service plans and assist clients in navigating resources.
• Advocate with local service providers to ensure equitable access to services.
• Build and maintain relationships with health and mental health providers to improve access to care.
• Provide technical assistance and cultural competency trainings to service providers.
• Develop tailored programming to support families facing resettlement challenges.
• Monitor client progress and update service plans as needed.
• Organize workshops on literacy, stress management, self-care, women’s health, and family well-being.
• Ensure accurate and timely case file documentation and data entry.
• Travel regularly within the service area for home visits and meetings.
• Participate in team meetings and staff development activities.

Skills

Bilingual English and a refugee语言

MS Office Proficiency

Excellent communication

Organizational skills

Trauma-informed communication

Education

Bachelor's degree or equivalent

Tools

MS Office Suite (Word, Excel)

Job description

CWS Orange County seeks a dedicated Case Manager to empower newcomers and help them integrate into their communities. You will deliver individualized case management, connect clients with essential resources, and coordinate with partner agencies to strengthen referral networks.

The role requires collaboration across teams, advocacy for clients, and culturally competent services. A minimum of a bachelor’s degree and 3–4 years of refugee case work is expected.