Impact-Driven Healthcare Client Success Manager (Remote)

Garner Health; United States; Remote; USD 80,000 - 107,000; Full time

Benefits offered by this job

flexible PTO

Medical/Dental/Vision plan options

401(k)

Teladoc Health and more

Job summary

Garner Health is seeking an exceptional Client Success Manager to join our Client Success team. This role reports to the Director of Client Success (small-market) and owns day-to-day client and broker relationships in a high-volume small-market book. You will monitor account health, drive engagement, and coordinate with cross-functional teams to deliver on goals.

Some travel to HQ may be required. If you thrive in a fast-paced, mission-driven environment, contribute to reducing healthcare costs

Qualifications

• 3+ years of experience managing a large, high-performing B2B book of business in healthcare or benefits.
• Proven ownership of executive relationships and day-to-day account management.
• Strong project management and organizational skills.
• Data-driven mindset leveraging KPIs to drive ROI.
• Excellent written and verbal communication with stakeholders.

Responsibilities

• Own and manage small-market client and broker relationships across a high-volume book of business (50–75 accounts).
• Deliver an exceptional client experience by executing key workflows and monitoring account health.
• Track and analyze client success KPIs, translating insights into action plans.
• Develop and execute engagement plans aligned to client goals and ensure timely delivery.
• Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge to meet client needs.
• Lead client meetings and communications with stakeholders and broker partners.
• Represent the company in virtual and in-person client sessions (up to 20% travel) with high-quality reports and education.

Skills

Account management

Client success

Project management

Data-driven

Executive communication

Job description

Garner Health is seeking an exceptional Client Success Manager to join our Client Success team. This role reports to the Director of Client Success (small-market) and owns day-to-day client and broker relationships in a high-volume small-market book. You will monitor account health, drive engagement, and coordinate with cross-functional teams to deliver on goals.

Some travel to HQ may be required. If you thrive in a fast-paced, mission-driven environment, contribute to reducing healthcare costs