Senior Health Client Success Leader - Remote, 25% Travel

Remote; San Francisco (CA); Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity incentive

Flexible PTO

Health plan

401(k) with company match

Flexible spending accounts

Job summary

Garner is seeking a Senior Client Success Manager to join our Client Success team. This role will report to the Director of Client Success (large market) and will own day-to-day client and broker relationships across a high-volume portfolio.

You will ensure ongoing value, identify risks and opportunities, and drive retention. The position supports a remote-friendly arrangement with travel up to 25% to HQ and client sites.

Qualifications

• 5+ years of experience managing a large, high-performing B2B book of business.
• Ownership of executive relationships and day-to-day account management.
• Strong project management and organizational skills.
• Data-driven mindset using KPIs to drive ROI.
• Excellent written and verbal communication with stakeholders.
• Ability to work cross-functionally in a fast-paced setting.

Responsibilities

• Own and manage a large market client and broker relationships across 25-30 accounts.
• Deliver an exceptional client experience by executing workflows and monitoring health.
• Track and analyze client success KPIs and translate insights into action plans.
• Develop and execute engagement plans aligned to client goals and KPIs.
• Manage multiple concurrent client projects with clear timelines and deliverables.
• Collaborate with Strategic Account Management, Sales, and Concierge to meet needs.
• Lead client meetings and provide education, insights, and recommendations.
• Represent the company in virtual and in-person sessions with up to 25% travel.

Skills

Client management

Executive relationships

Project management

Data-driven mindset

Communication skills

Cross-functional collaboration

Job description

Garner is seeking a Senior Client Success Manager to join our Client Success team. This role will report to the Director of Client Success (large market) and will own day-to-day client and broker relationships across a high-volume portfolio.

You will ensure ongoing value, identify risks and opportunities, and drive retention. The position supports a remote-friendly arrangement with travel up to 25% to HQ and client sites.