Senior Client Success Manager — Remote, Mid-Market

Garner Health, LLC; New York (NY); Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Equity incentive

Flexible PTO

Medical/Dental/Vision

401(k) with company match

Flexible spending accounts

Job summary

Garner Health, LLC is seeking a Senior Client Success Manager to own day-to-day relationships with mid-market clients and brokers, ensuring ongoing value and high retention. This role blends strategic account management with hands-on execution across a high-volume book of business (50–60 accounts) and requires proactive risk and opportunity management.

You will collaborate with Sales, Concierge, and Strategic Account Management, present insights in client meetings, and travel up to 20% for HQ

Qualifications

• 4+ years of experience managing a large B2B book of business, preferably in healthcare/benefits.
• Demonstrated client management including executive relationships and day-to-day account management.
• Exceptional project management with ability to manage competing priorities and execute with precision.
• Data-driven mindset leveraging KPIs and client insights to drive ROI.
• Strong written and verbal communication, with presentation skills.
• Desire to work in a high-performing, mission-driven team with urgency and accountability.

Responsibilities

• Own and manage mid-market client and broker relationships across a high-volume book of business (50–60 accounts).
• Deliver an exceptional client experience by monitoring account health and addressing risks.
• Track and analyze client success KPIs and translate insights into action plans.
• Develop engagement plans aligned to client goals and ensure timely delivery of initiatives.
• Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge to meet client needs.
• Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and recommendations.
• Represent the company in virtual and in-person client sessions (up to 20% travel) and deliver high-quality client reports and sessions.

Skills

Client management

Executive relationships

Project management

Data-driven / KPI analysis

Communication skills

Job description

Garner Health, LLC is seeking a Senior Client Success Manager to own day-to-day relationships with mid-market clients and brokers, ensuring ongoing value and high retention. This role blends strategic account management with hands-on execution across a high-volume book of business (50–60 accounts) and requires proactive risk and opportunity management.

You will collaborate with Sales, Concierge, and Strategic Account Management, present insights in client meetings, and travel up to 20% for HQ