Remote-Driven Healthcare SaaS Client Success Manager

Clearwave Corporation; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

Clearwave Corporation, an Atlanta-based healthcare technology company, is seeking a Client Success Manager to lead post-sale adoption and measure outcomes across a portfolio of 30–40 healthcare clients. You will partner with executives and frontline teams to drive value, retention, and expansion while maintaining strict HIPAA-compliant data practices.

You will coordinate cross-functionally with Implementation, Support, Product, Sales, and Marketing to translate client insights into actionable

Qualifications

• Minimum of two (2) years in a Customer Success Manager role, or 5+ years in a related client-facing SaaS role, with a proven record of driving post-sale adoption and measurable client outcomes.
• Strong business acumen, experience with executive-level presentations and turning data into a clear story; Salesforce experience is a plus.
• Strong communication skills, with poise and tact in high-pressure situations; remote, self-directed and organized.
• Willingness to travel 10% to 25%.
• Bachelor’s degree from an accredited 4-year college or university, or equivalent experience.
• 5+ years healthcare experience strongly preferred.
• Familiarity with EMR and PM System platforms, revenue cycle workflows, and HIPAA; enterprise or multi-location client experience.

Responsibilities

• Adoption and outcomes. Drive continued adoption across modules, locations and workflows after go-live, guided by success plans tied to client objectives and Clearwave benchmarks.
• Client relationships. Serve as the trusted partner for a book of 30 to 40 clients, building relationships with admins, execs, operations and revenue cycle leaders, front office teams and IT.
• Reporting and business reviews. Build and present performance dashboards and business reviews translating portal data into business value.
• Account health and risk. Maintain account health scores, flag at-risk accounts early, coordinate with Account Management when a client considers alternatives.
• Enterprise accounts. Grow to manage enterprise and multi-location accounts within the first year with structured ramp.
• Growth partnership. Identify and qualify expansion opportunities and hand to Account Management or Sales with context.
• Collaboration. Advocate for clients across Implementation, Support, Product, Sales and Marketing; provide client voice to Product and Marketing on references.
• Ways of working. Use AI-enabled tools to prepare for client calls and analyze performance while handling client data per HIPAA and Clearwave PHI policy.

Skills

Customer success

Executive communication

Data storytelling

Remote work

Travel readiness

Healthcare SaaS experience

Healthcare industry knowledge

Education

Bachelor’s degree

Job description

Clearwave Corporation, an Atlanta-based healthcare technology company, is seeking a Client Success Manager to lead post-sale adoption and measure outcomes across a portfolio of 30–40 healthcare clients. You will partner with executives and frontline teams to drive value, retention, and expansion while maintaining strict HIPAA-compliant data practices.

You will coordinate cross-functionally with Implementation, Support, Product, Sales, and Marketing to translate client insights into actionable