Impact-Driven Customer Experience Coach

Serenity Healthcare; Goodyear (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

vision insurance

401(k) retirement plan

Paid training and professional cert

Paid time off + holidays

Job summary

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

The role welcomes people from customer service, hospitality, retail, education or caregiving backgrounds and includes full paid training. On-site, full-time with rotating Saturday shifts and modest 23–30 USD/hour pay plus bonuses.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Job description

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

The role welcomes people from customer service, hospitality, retail, education or caregiving backgrounds and includes full paid training. On-site, full-time with rotating Saturday shifts and modest 23–30 USD/hour pay plus bonuses.