Impact-Driven Change & Process Improvement Associate II

Aumni; Columbus (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

JPMorganChase invites a Change Management - Process Improvement Associate II to shape adoption of continuous improvement initiatives. You will collaborate with senior leaders, manage small to moderately complex transformation efforts, and apply structured change management methodologies to drive business outcomes.

You will leverage AI tools to generate insights, develop people-focused risk mitigation, and craft engaging narratives for diverse stakeholders.

Qualifications

• Experience in project management and people-focused change management.
• Proven executive-level communication skills.
• Led end-to-end transformation initiatives of varying sizes.
• Strong problem-solving with ability to define problems and prioritize issues.
• Experience using digital process tools and AI systems to improve operations.
• Experience creating effective presentations for diverse audiences.

Responsibilities

• Manage one or more small or moderately complex transformation projects, or workstreams, that drive adoption of impacted stakeholder groups.
• Apply a structured methodology/process and lead change management activities for business transformational initiatives.
• Partner with project team members to manage stakeholders and develop frameworks for organizational changes.
• Consult and coach project teams, support and engage senior leaders and other stakeholders.
• Support the design, development, delivery and management of change communications.
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Identify, analyze and prepare people-focused risk mitigation tactics and resistance responses.
• Utilize storytelling skills to communicate complex process improvement concepts to diverse audiences.
• Manage/complete tasks related to the standard execution and upkeep of a change management methodology or portfolio for the Marketing organization.
• Apply project management skills to manage change initiatives.
• Maintain and report KPIs/metrics for the change initiatives you lead.

Skills

Project management

Change management

Executive-level communication

Transformation leadership

Problem-solving

AI systems experience

Presentation skills

Tools

AI tools

Job description

JPMorganChase invites a Change Management - Process Improvement Associate II to shape adoption of continuous improvement initiatives. You will collaborate with senior leaders, manage small to moderately complex transformation efforts, and apply structured change management methodologies to drive business outcomes.

You will leverage AI tools to generate insights, develop people-focused risk mitigation, and craft engaging narratives for diverse stakeholders.