Immigration Case Manager ISAP Specialist

BI Incorporated; Fresno (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated is seeking a dedicated ISAP case manager in the Fresno area to provide intensive supervision and case management for participants under DHS contracts. You will handle intake, service planning, home visits, translation coordination, and connection to community resources.

You will supervise participants in offices and arrange schedules for counseling, court appearances, and legal services, requiring strong communication and adherence to regulatory requirements.

Qualifications

• High School Diploma or GED required. Bachelor's degree preferred.
• Two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver's license required and the ability to safely operate a motor vehicle in order to perform home visits.
• US citizenship required.
• Ability to receive client's approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills.
• Ability to work with computers and the necessary software typically used by the department.

Responsibilities

• Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements.
• Meets with participants face-to-face regularly as required by contractual obligations.
• Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP.
• Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
• Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
• Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
• Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant.
• Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
• Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
• Connects participants with community resources including transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources.
• Supervises ISAP participants while in Company offices.
• Establishes schedules for ISAP participants that include counseling sessions, immigration Court appearances, and access to legal services.
• Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
• Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
• Reports on program violations in a timely manner using established reporting parameters.
• Conducts home visits to verify participants' places of residence in compliance with contractual obligations.
• Performs emergency counseling for ISAP participants as needed.
• Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations that might have resources to offer.
• Performs other duties as assigned.

Skills

Customer service

Case management

Verbal & written communication

Bilingual Spanish

Multicultural sensitivity

Computer skills

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Basic office software

Job description

BI Incorporated is seeking a dedicated ISAP case manager in the Fresno area to provide intensive supervision and case management for participants under DHS contracts. You will handle intake, service planning, home visits, translation coordination, and connection to community resources.

You will supervise participants in offices and arrange schedules for counseling, court appearances, and legal services, requiring strong communication and adherence to regulatory requirements.