Immigration Case Manager (ISAP) & Community Support

BI Incorporated; Santa Ana (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated is seeking a detail-oriented ISAP Case Manager in Santa Ana, CA to oversee intensive supervision participants from intake to release. You'll administer program policies in collaboration with DHS contracts and provide direct case management and resource coordination.

The role requires bilingual Spanish, a valid driver's license, and US citizenship, with travel for home visits and community liaison duties. Competitive benefits and full-time employment are offered.

Qualifications

• Minimum Requirements: High School Diploma or GED; Bachelor's degree preferred.
• Two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver's license and ability to perform home visits.
• US citizenship required.

Responsibilities

• Develops, implements, coordinates, reviews and updates case management for ISAP participants.
• Maintains accurate case records from entry to release.
• Conducts intake interview and orientation within contractual timeframes.
• Installs electronic monitoring equipment and monitors compliance.
• Assists participants with travel documents and resources.
• Evaluates English proficiency to determine communication resources.
• Coordinates translation services for participants.
• Connects participants to community resources.
• Supervises participants in Company offices.
• Schedules counseling, court appearances, and access to legal services.
• Coordinates with participants for orientations and service evaluations.
• Writes progress reports and conducts risk/needs assessments.
• Reports program violations promptly.
• Performs home visits to verify residence.

Skills

Customer service

Case management

Bilingual Spanish

Verbal and written communication

Attention to detail

Education

High School Diploma or GED (Bachelor's preferred)

Tools

None

Job description

BI Incorporated is seeking a detail-oriented ISAP Case Manager in Santa Ana, CA to oversee intensive supervision participants from intake to release. You'll administer program policies in collaboration with DHS contracts and provide direct case management and resource coordination.

The role requires bilingual Spanish, a valid driver's license, and US citizenship, with travel for home visits and community liaison duties. Competitive benefits and full-time employment are offered.