Immigration Case Manager: Field Visits & Compliance

The GEO Group Australia Pty Ltd.; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

BI Incorporated seeks a case manager for the Intensive Supervision Appearance Program (ISAP) under DHS contract. Manages ISAP participants from entry to release, adhering to program policies and DHS guidelines.

Primary duties include maintaining confidential case records, conducting home visits, and performing additional assigned tasks. Requires strong communication, multitask handling, and adherence to security-related requirements.

Qualifications

• Minimum requirements listed: HS diploma/GED; BA in related field preferred.
• At least 2 years of customer service or case management experience required.
• Bilingual English/Spanish preferred.
• Valid driver’s license and ability to perform home visits.
• US citizenship required; must have lived in the US 3 of the last 5 years.

Responsibilities

• Develops and maintains accurate case records for all ISAP participants.
• Conducts home visits to verify participants’ residences.
• Performs other duties as assigned.

Skills

Case management

Customer service

Bilingual English/Spanish

Verbal and written communication

Multicultural sensitivity

Attention to detail

Education

High School Diploma or GED

Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice or related field

Job description

BI Incorporated seeks a case manager for the Intensive Supervision Appearance Program (ISAP) under DHS contract. Manages ISAP participants from entry to release, adhering to program policies and DHS guidelines.

Primary duties include maintaining confidential case records, conducting home visits, and performing additional assigned tasks. Requires strong communication, multitask handling, and adherence to security-related requirements.