Immigration Case Manager (Bilingual Spanish)

The GEO Group Australia Pty Ltd.; Pearl (MS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated in the United States is seeking a dedicated ISAP Case Manager to oversee intensive supervision participant services from intake to release. You will administer program policies, coordinate services, and maintain confidential case records within DHS contractual guidelines.

The role requires bilingual English/Spanish skills, strong documentation, and the ability to conduct home visits. Local travel and office-based duties are involved in supporting participants' needs.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
• At least two years of customer service or case management experience required; multi-cultural client experience preferred.
• Bilingual English/Spanish required.
• Valid driver’s license and ability to perform home visits.
• United States citizenship required.
• Strong written and verbal communication, ability to interpret rules and prepare reports.
• Ability to maintain self-control in stressful situations.
• Basic knowledge of immigration laws and procedures.
• Basic computer skills and data entry abilities.
• Ability to use computer software used by DHS

Responsibilities

• Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants.
• Maintains accurate case records and confidentiality; proactively manages cases.
• Conducts intake interview and orientation session within contractual timeframes.
• Installs electronic monitoring equipment and monitors compliance.
• Assists participants with travel documents and maintains logs.
• Evaluates English proficiency to determine resources for clear communication.
• Coordinates translation services for ISAP participants.
• Connects participants with community resources and services.
• Supervises ISAP participants in company offices.
• Establishes schedules for counseling, court appearances and legal services.
• Coordinates attendance at orientation and cultural sessions.
• Reviews service plans; conducts risk/needs assessments and progress reports.
• Reports program violations promptly.
• Conducts home visits to verify residences.
• Performs emergency counseling as needed.
• Maintains relationships with translation resources in the community.
• Performs other duties as assigned.

Skills

Bilingual English/Spanish

Verbal & written communication

Attention to detail

Problem solving

Basic computer skills

Data entry

Education

High School Diploma or GED

Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice or related field

Job description

BI Incorporated in the United States is seeking a dedicated ISAP Case Manager to oversee intensive supervision participant services from intake to release. You will administer program policies, coordinate services, and maintain confidential case records within DHS contractual guidelines.

The role requires bilingual English/Spanish skills, strong documentation, and the ability to conduct home visits. Local travel and office-based duties are involved in supporting participants' needs.