Immigration Case Manager - Bilingual Spanish

Socket.dev; Houston (TX); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k) Matching

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

80 hours vacation

Job summary

BI Incorporated seeks personnel to oversee Intensive Supervision Appearance Program (ISAP) participants, administering DHS contracts with careful case management and compliance. The role includes intake, progress tracking, and coordinating support services.

The candidate will conduct home visits, install monitoring equipment, and liaise with community resources to ensure participant success and program adherence.

Qualifications

• Minimum requirements include a high school diploma or GED; a bachelor's degree is preferred.
• At least two years of customer service or case management experience.
• Bilingual Spanish is required to support diverse participants.
• Valid driver's license and ability to perform home visits are required.
• U.S. citizenship is required to work on this contract.
• Ability to obtain client approval to work on contract.
• Reside in the U.S. for at least 3 of the last 5 years (military/study abroad allowed).
• Strong verbal and written communication; detail-oriented and analytical.

Responsibilities

• Develops and maintains case records for ISAP participants from entry to release.
• Conducts intake interviews and orientations within contractual timeframes.
• Installs and monitors electronic monitoring equipment as needed.
• Assists participants with travel documents and language support.
• Coordinates translation services and access to community resources.
• Ensures compliance with program policies and confidentiality.
• Performs home visits and documents participant residences as required.
• Supports participants with scheduling and access to legal services.

Skills

Customer service

Communication

Bilingual Spanish

US citizenship

Problem solving

Attention to detail

Basic computer skills

Education

High School Diploma or GED

Bachelor's degree

Tools

Electronic monitoring equipment

Job description

BI Incorporated seeks personnel to oversee Intensive Supervision Appearance Program (ISAP) participants, administering DHS contracts with careful case management and compliance. The role includes intake, progress tracking, and coordinating support services.

The candidate will conduct home visits, install monitoring equipment, and liaise with community resources to ensure participant success and program adherence.