Imaging Scheduler - Full-Time, Days

Mercy; Perryville (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

Mercy Perryville, MO is seeking an Imaging Scheduler in the Radiology Department. The role is full-time, days, and focuses on front-desk operations, patient interactions, and financial conversations to support a positive patient experience.

Ideal candidates will have a high school diploma, strong communication skills, and the ability to handle confidential information with professionalism. Training and growth opportunities are available within Mercy’s patient services team.

Qualifications

• Strong verbal and written communication is essential.
• Proficiency in data entry and word processing.
• Excellent customer service and professionalism with patients/visitors.
• Accuracy and attention to detail in entering patient information.
• Maintain confidentiality and privacy per policy.
• Adaptable and able to work under pressure.
• Attend Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility and payment options.

Responsibilities

• Serve as primary point of contact for patients and visitors.
• Support front-desk operations and workflows for a seamless experience.
• Communicate patient financial responsibility and collect payment when applicable.
• Explain available payment options and assistance resources.
• Accurately document financial conversations and outcomes.

Skills

Verbal and written communication

Basic computer skills

Customer service

Accuracy and attention to detail

Confidentiality and privacy

Adaptability under pressure

Front desk training after hire

Discuss financial responsibility with

Answer patient questions

Document workflows

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

Mercy Perry (Perryville, MO)

Imaging Scheduler, Radiology Department

Shift: Full-Time, Days

Minimum Qualifications

Education:

• High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Experience:

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.