Imaging Scheduler - Full-Time, Days

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Perryville (MO); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Mercy Perry in Perryville, MO is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a smooth, patient-centered experience at the front desk and throughout workflows. The role includes communicating financial responsibilities, collecting payments, and documenting conversations and outcomes.

It involves scheduling imaging appointments and coordinating with the Radiology Department while maintaining confidentiality and professional

Qualifications

• High school diploma or equivalent.
• Excellent communication with patients, visitors and staff.
• Proficiency with basic computers: data entry and word processing.
• Strong customer service, empathy and professionalism.
• Ability to maintain confidentiality and handle sensitive information.

Responsabilités

• Manage front-desk operations and patient flow to support a positive experience.
• Explain patient financial responsibility, request and collect payments, and document outcomes.
• Communicate payment options and financial assistance resources to patients.
• Schedule imaging appointments and coordinate with Radiology Department.
• Maintain accurate patient information and documentation.

Connaissances

Strong communication

Professional patient care

Data entry

Word processing

Customer service

Confidentiality

Adaptability

Formation

High school diploma or equivalent

Outils

Data entry

Word processing

Description du poste

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Mercy Perry (Perryville, MO)

Job Description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Imaging Scheduler, Radiology Department

Shift: Full-Time, Days

Education

Minimum Qualifications

• High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Experience

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSR, Imaging Scheduler, Scheduling, Patient Service Rep