Imaging Operations Manager

Clutter; San Diego (CA); On-site; USD 97,000 - 119,000; Full time

Benefits offered by this job

Mon–Fri schedule (1st shift)

Paid time off & holidays

Flexible work options

Job summary

Iron Mountain is seeking an Imaging Operations Manager to lead a dedicated program, overseeing end-to-end imaging workflows onsite and ensuring throughput, capacity, and KPI reporting. You will drive operational excellence and partner with cross-functional teams to implement changes and optimize performance.

The role demands 5–7 years in computing/imaging with 2–3 years in management, strong knowledge of imaging software, and a 100% onsite schedule across multiple shifts.

Qualifications

• 5 to 7 years of computer experience in Windows environments and imaging, along with 2 to 3 years of management and operations experience.
• Strong knowledge of imaging software (Kofax Ascent Capture is a plus) and scanner/hardware operations.
• Proven background in people management, capacity planning, and maintaining operational security/DR controls.
• Bachelor's degree in Business or Computer Science (or equivalent practical experience/post-graduate training).
• Flexibility to support a 100% onsite role overseeing multiple shifts with up to 1% travel required.

Responsibilities

• Drive Daily Operational Excellence: Oversee end-to-end imaging workflows, monitor throughput across all phases, and engage team members through active performance coaching.
• Manage Financials & SLA Reporting: Maintain program billing accuracy and deliver clear update reports on key KPIs, SLAs, and operational root causes.
• Safeguard Chain of Custody & Compliance: Enforce site security policies, local chain of custody protocols, imaging equipment maintenance, and disaster recovery procedures.
• Support Program Growth & Implementation: Partner cross-functionally to execute technical and operational changes, onboard new staff, and assist with client presentations.
• Ensure Backup & Capacity Leadership: Act as the primary backup for the Senior Operations Manager while managing resource allocation and system utilization to meet incoming volume demands.

Skills

Windows environments

Imaging software

People management

Capacity planning

Workflow management

Education

Bachelor's degree in Business or CS

Tools

Kofax Ascent Capture

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a strategic Imaging Operations Manager to join our Digital Solutions team.

As the day-to-day leader for a dedicated program, you will drive operational excellence by managing workflow processes, maintaining program capacity, and overseeing shift operations 100% onsite. In this role, you’ll have the opportunity to directly impact performance and financial success while serving as a key partner for program implementations and leadership backup.

What You’ll Do (Responsibilities) In this role, you will:

• Drive Daily Operational Excellence: Oversee end-to-end imaging workflows, monitor throughput across all phases, and engage team members through active performance coaching.
• Manage Financials & SLA Reporting: Maintain program billing accuracy and deliver clear update reports on key KPIs, SLAs, and operational root causes.
• Safeguard Chain of Custody & Compliance: Enforce site security policies, local chain of custody protocols, imaging equipment maintenance, and disaster recovery procedures.
• Support Program Growth & Implementation: Partner cross-functionally to execute technical and operational changes, onboard new staff, and assist with client presentations.
• Ensure Backup & Capacity Leadership: Act as the primary backup for the Senior Operations Manager while managing resource allocation and system utilization to meet incoming volume demands.

What You’ll Bring (Skills & Qualifications) The ideal candidate will have:

• 5 to 7 years of computer experience in Windows environments and imaging, along with 2 to 3 years of management and operations experience.
• Strong knowledge of imaging software (Kofax Ascent Capture is a plus) and scanner/hardware operations.
• Proven background in people management, capacity planning, and maintaining operational security/DR controls.
• Bachelor's degree in Business or Computer Science (or equivalent practical experience/post-graduate training).
• Flexibility to support a 100% onsite role overseeing multiple shifts with up to 1% travel required.

What We Offer (Benefits)

• Monday–Friday full weekday schedule (1st Shift)
• Compensation: $108,000.00/yr
• Competitive compensation and benefits aligned with your experience.
• Paid time off and holidays to support your work-life balance.
• Flexible work options or alternative work options to support work–life balance (where applicable).
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth through our development programs.

US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

Category: Operations Group