Imaging Operations Manager

Iron Mountain Incorporated; Dallas (TX); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401(k) with company match

Life Insurance

Short-Term Disability

FSA

Education Reimbursement

Career advancement opportunities

Employee Resource Groups

Job summary

Iron Mountain Incorporated in Dallas is seeking an Imaging Operations Manager to lead a dedicated program onsite, driving operational excellence across imaging workflows, capacity, and shift operations.

You will partner cross-functionally to implement changes, onboard staff, oversee billing accuracy, KPIs, and SLAs, while safeguarding chain of custody and compliance.

Qualifications

• 5–7 years of computer experience in Windows environments and imaging.
• 2–3 years of management and operations experience.
• Experience with imaging software and scanners.
• Bachelor's degree in Business or Computer Science.
• Onsite role with up to 1% travel.

Responsibilities

• Oversee end-to-end imaging workflows and monitor throughput across all phases.
• Maintain program billing accuracy and deliver KPI/SLA reports.
• Enforce site security policies and disaster recovery procedures.
• Partner cross-functionally to implement changes and onboard staff.
• Act as primary backup for Senior Operations Manager and manage resource allocation.

Skills

Imaging software & Windows

People management

Capacity planning

Onsite operations

Disaster recovery & security

Travel support

Education

Bachelor's degree in Business or Computer Science

Tools

Kofax Ascent Capture

Scanner hardware operations

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a strategic Imaging Operations Manager to join our Digital Solutions team. As the day-to-day leader for a dedicated program, you will drive operational excellence by managing workflow processes, maintaining program capacity, and overseeing shift operations 100% onsite. In this role, you'll have the opportunity to directly impact performance and financial success while serving as a key partner for program implementations and leadership backup.

What You'll Do (Responsibilities)

• Drive Daily Operational Excellence: Oversee end-to-end imaging workflows, monitor throughput across all phases, and engage team members through active performance coaching.
• Manage Financials & SLA Reporting: Maintain program billing accuracy and deliver clear update reports on key KPIs, SLAs, and operational root causes.
• Safeguard Chain of Custody & Compliance: Enforce site security policies, local chain of custody protocols, imaging equipment maintenance, and disaster recovery procedures.
• Support Program Growth & Implementation: Partner cross-functionally to execute technical and operational changes, onboard new staff, and assist with client presentations.
• Ensure Backup & Capacity Leadership: Act as the primary backup for the Senior Operations Manager while managing resource allocation and system utilization to meet incoming volume demands.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• 5 to 7 years of computer experience in Windows environments and imaging, along with 2 to 3 years of management and operations experience.
• Strong knowledge of imaging software (Kofax Ascent Capture is a plus) and scanner/hardware operations.
• Proven background in people management, capacity planning, and maintaining operational security/DR controls.
• Bachelor's degree in Business or Computer Science (or equivalent practical experience/post-graduate training).
• Flexibility to support a 100% onsite role overseeing multiple shifts with up to 1% travel required.

What We Offer (Benefits)

• Monday-Friday full weekday schedule (100% onsite, multiple shift oversight)
• Medical, Dental, and Vision Insurance starting on Day One
• Paid Time Off including vacation days, sick days, floating holidays, and Paid Volunteer Days
• Fidelity 401(k) with company match
• Life Insurance
• Short-Term Disability
• Flexible Spending Account (FSA)
• Education Reimbursement
• Working Advantage discounts
• Career advancement opportunities and Employee Resource Groups

US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.

Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.